Fast, Transparent Shipping. Delivered with Care.

We're so excited to get your order to you! Here's everything you need to know about how we ship and deliver your Cargo Butler™ kit.

Orders are processed within 1–2 business days (Monday–Friday, excluding weekends and holidays) after we receive your order confirmation and payment verification.

Please note: During major sales events (like Black Friday) or new product launches, processing may take 1–3 business days. We'll notify you on our website if there are any delays.

We currently ship to the continental United States (the lower 48 states). We do not currently ship to APO/FPO addresses, P.O. boxes, or international destinations. We are working on adding Alaska, Hawaii, Puerto Rico, and Canada — subscribe to our newsletter for updates.

Shipping cost depends on the payment plan you choose:

The moment your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package's journey right to your doorstep. You can also check the status anytime by logging into your account on our site or replying to your order confirmation email.

Carriers: We partner with reliable carriers like USPS, UPS, and FedEx. Delivery time after dispatch is typically 3–7 business days in the continental U.S., depending on your distance from our fulfillment center in Ontario, CA.

Address Accuracy: Double-check your shipping address at checkout! We can't be held responsible for packages lost or delayed due to incorrect addresses. If you catch a mistake, email us at cs@buycargobutler.com ASAP — if it hasn't shipped yet, we can fix it.

Failed Deliveries & Delays: While we provide estimated delivery windows, sometimes carriers experience unexpected delays (weather, high volume, etc.). If your tracking shows delivered but you can't find it, please:

1. Check with household members or neighbors.

2. Look around all possible delivery areas (porch, garage, side gate, mailbox).

3. Contact your local post office or carrier with the tracking number.

4. If you still can't locate it, contact our support team within 7 days of the marked delivery date, and we'll help resolve the situation, including filing a claim with the carrier on your behalf.

If your kit arrives with visible shipping damage (crushed box, broken seal, etc.), please:

1. Take photos of the outside of the box before opening if possible.

2. Take photos of any damaged components after opening.

3. Email cs@buycargobutler.com within 7 days of delivery with your order number and the photos.

We'll send a free replacement kit (or a refund, your call) and file the carrier claim ourselves. No restocking fee, no return shipping cost — we cover everything.

During the December holiday season, please add 2–3 extra business days to all delivery estimates due to carrier volume. Order by December 15 for delivery by Christmas Eve in the continental U.S.

Questions about your shipment? We're here to help.

Email: cs@buycargobutler.com
Phone: 1-800-XXX-XXXX (Mon–Fri 8am–8pm ET, Sat 9am–5pm ET)

Ignivio Brands LLC d/b/a Cargo Butler™
539 West Commerce Street #5658
Dallas, TX 75208, US